When You Need Us Most, We Are There
Making a motor insurance claim can feel overwhelming — especially when you are already dealing with an accident or a theft. True Promise's claims assistance team takes the burden off your shoulders. We guide you through every step, liaise with the insurer on your behalf, and make sure your claim is settled as quickly as possible.
How to File a Claim
Intimate Immediately
Call our claims helpline or submit the online claim form within 24 hours of the incident. For theft claims, file an FIR with the local police before contacting us.
Document Collection
Upload photographs of the damage, a copy of the FIR (if applicable), your vehicle's Registration Certificate, your Driving Licence, and the insurance policy. Our team will guide you if you are unsure what is needed.
Surveyor Coordination
We coordinate the appointment of the insurance company's licensed surveyor. In most urban areas, the surveyor visits within 48 hours. For cashless claims, your vehicle will be directed to a network garage.
Repair or Reimbursement
For cashless claims, the insurer pays the network garage directly. For reimbursement claims, pay the garage and submit the bills — we follow up for quick credit to your bank account.
Settlement & Closure
We monitor the settlement status and keep you informed at every stage until the claim is fully closed and you receive written confirmation from the insurer.
Types of Claims We Handle
Own Damage Claims
For damage to your own vehicle due to an accident, fire, flood, hailstorm, or vandalism. Both cashless (at network garage) and reimbursement options available.
Third-Party Claims
If your vehicle causes damage or injury to another person or their property, your third-party cover responds. We handle all legal notices and insurer coordination.
Theft Claims
If your vehicle is stolen, we assist with filing the FIR, notifying the RTO, coordinating with the insurer for total loss settlement, and receiving the IDV payout.
Total Loss Claims
When repair costs exceed 75% of the Insured Declared Value (IDV), the vehicle is declared a total loss. We manage the entire total loss process including vehicle registration cancellation and full payout receipt.
Documents Checklist
- Completed claim form (provided by us)
- Copy of vehicle Registration Certificate (RC)
- Copy of valid Driving Licence
- Copy of insurance policy
- FIR or General Diary Entry (if applicable)
- Photographs of damage (before repair begins)
- Original repair estimate from the garage
- Repair bills and payment receipts (for reimbursement)
- FIR from the police station
- Final untraced report from police
- All sets of vehicle keys
- Original RC book and insurance policy
- RTO transfer papers and NOC
- Cancelled cheque for payout bank account
- Form 28, 29, 30 (vehicle transfer forms)
- Subrogation letter on stamp paper
Reach Our Claims Team
Claims Helpline
(Mon-Sat, 9 AM - 6 PM)For emergency roadside assistance, call the insurer's 24x7 helpline number printed on your policy document. True Promise will follow up during business hours.