Fair Practice Code

Our commitment to transparent, respectful, and responsible customer service.

Transparent Communication

We explain premium, cover, exclusions, EMI schedule, fees, partner lender roles, and claim requirements in clear language before the customer proceeds.

No Coercive Selling

Customers are free to compare products and decline optional add-ons or finance offers. Our teams must avoid pressure tactics and misleading promises.

Grievance Handling

Complaints can be sent to truepromise.in@gmail.com. We aim to acknowledge complaints within 24 hours and resolve them within 14 working days.