Terms and Conditions

Use of Website

The website is intended for information, enquiry submission, and customer support. You agree to provide accurate information and not misuse forms, content, or communication channels.

Insurance and Finance Services

Insurance products are underwritten by licensed insurers. Credit decisions, loan terms, fees, and repayment schedules are governed by the relevant lending partner. True Promise does not guarantee policy issuance, loan approval, premium amount, or claim settlement.

Content Accuracy

We aim to keep website information current, but product terms, premiums, regulatory requirements, and partner availability may change. Final terms are those issued in insurer documents, loan agreements, Key Fact Statements, and partner disclosures.

Limitation of Liability

True Promise is not liable for indirect loss arising from use of the website, delayed third-party systems, insurer decisions, lender decisions, or information supplied incorrectly by the user.